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Frequently asked questions

 
General
Is there an age restriction to play Easy Win Monopoly?

Yes, you must be 16 or over to play McDonald's Monopoly. Some prizes you must be over 18 to claim. If you're under 18 and a winner, your parent or legal guardian will be required to complete, sign and return a declaration form on your behalf.

What happens if I have a winning game sticker?

All winning stickers contain information for how to redeem your prize. If you have any queries regarding redemption or verification, call McDonald's Customer Services on 08705 244 622.

How do I redeem a food prize?

Visit any McDonald's restaurant and inform staff before ordering that you wish to redeem your voucher.

Where can I find a game board?

Game boards can be found on leaflets or trayliners at all McDonald's restaurants. Alternatively, you can download a game board from the Easy Win Monopoly website; www.mcdonalds.co.uk/monopoly

What products do I get a get a game sticker with?

All qualifying products are clearly referenced in restaurants as well as the number of game stickers that come with the product. For any queries ask a member of staff or call McDonald's Customer Services on 08705 244 622.

Do I have to purchase a product to participate?

Game stickers are only available through purchase of a qualifying product, except via the 'no purchase' route if you live in Northern Ireland. Refer to the Rules poster in participating restaurants or the Easy Win Monopoly website for further information.

What happens if my game sticker is faulty?

If you have received a faulty game sticker with your purchase then ask a member of staff for a replacement when you are at the counter. If you have left the counter before requesting a replacement, McDonald's staff are permitted to use discretion before offering a replacement. All faulty game stickers are void for the purpose of the Promotion - see Rules for details.

Online
I can't get on to the McDonald's Monopoly website?

Please double check the website address you have entered is correct and that you have entered it into the correct area in your browser - the promotional website is www.mcdonalds.co.uk/monopoly. Alternatively, you will be able to access the promotional website via the McDonald's homepage. If you continue to have problems then contact Monopoly Customer Services on 0844 991 6472.

What is the prize?

Each prize is a Visa Prepaid Card loaded with £1,000.

I can't find my code - where is it?

You will find an 8 digit code on all game pieces. Simply peel and reveal the game sticker from the promotional packaging and the code will be at the bottom on the reverse.

How do you win?

Once you have peeled your game sticker from the Monopoly promotional packaging you will find an 8 digit online code. Simply go online to www.mcdonalds.co.uk/monopoly and enter your code as well as any other information requested for a chance to win. You can enter between 11:00:00 on 24th March 2010 and 23:59:59 on 4th May 2010 inclusive.

What is meant by 'winning moment'?

A "winning moment" is the specific moment within each hour at which time a code must be entered to win. All "winning moments" have been randomly selected in advance of the promotion under McDonald's audited procedures.

How do I enter my code?

Go online to www.mcdonalds.co.uk/monopoly and follow the promotional link. Entries can only be submitted by using a computer, mobile phone or other browsing platform with internet capability.

I have a faulty sticker and can't read the code to enter online

If your sticker is faulty in any way then contact Monopoly Customer Services on 0844 991 6472 for a replacement. You will need to send in your faulty game sticker to the promotional address provided by Customer Services. All stickers will be examined and McDonald's will determine if in its discretion it is willing to send you a replacement. You must send in your faulty game sticker to arrive with Customer Services by 29th April 2010 at the latest. We regret that faulty game stickers are no longer valid for use in the Promotion.

When does my code expire?

You must enter your code online by 23:59:59 on or before the 4th May 2010

I can't enter my code as the site states the promotion has closed

You can only submit the unique 8 digit code from your game sticker online (whether by computer or mobile phone with internet capability) at www.mcdonalds.co.uk/monopoly between 11:00:00 on 24th March 2010 and 23:59:59 on 4th May 2010 inclusive. Codes cannot be entered after this point.

The website says my code is invalid

Check that you have entered your code correctly. If you had not previously entered your code but the website still says that your code is invalid please call Monopoly Customer Service on 0844 991 6472 for assistance.

I have tried to use my code and am being told I have entered the maximum number of times

There is a limit of 24 entries per entrant per calendar day (i.e. each 24 hour period starting from midnight or, for 24th March only, from 11.00.00) (as per Promotional Rules). If you have entered less than 24, call Monopoly Customer Services on 0844 991 6472 for assistance.

What happens if there are no winners in a particular hour?

If no valid entry is received at the exact winning moment then the £1K Visa Prepaid Card for that hour will lapse and will not be re-awarded.

Will I know straight away if I have won?

Every valid entry will receive online notification stating whether or not the entry was at a winning moment.

I can't print out the declaration form

Instructions will be provided for any winner who does not have printing facilities. Monopoly Customer Service contact details will also be provided for further queries.

I don't have a valid email address

All entrants must have a valid email address in order to play. You can register at any email account provider in order to obtain a valid email address before you play.

I redeemed a food prize and I no longer have my game sticker and code

Once you have redeemed and handed over a food instant win sticker, it becomes invalid for all purposes. Game stickers can not be returned and no replacement stickers will be provided (as per Promotional Rules).

Is there a limit to the number of times I can win?

There is no limit on the number of £1K Visa Prepaid Cards a person may win but there is a limit of 24 entries per entrant per calendar day (i.e. each 24 hour period starting from midnight or, for 24th March only, from 11.00.00) (as per Promotional Rules).

I have a code from a previous Monopoly, can I use it?

No, we can only accept codes from this current campaign. Any game stickers produced for any other promotions, including the McDonald's Big Win Monopoly 2006, Bigger Win Monopoly 2007, Money Monopoly 2008 and Best Chance Monopoly 2009 promotions, shall not be valid for the purposes of this Promotion.

I've lost transmission whilst playing, what do I do?

If you lose transmission at any point, re-enter your code in the required field at www.mcdonalds.co.uk/monopoly as well as the email address and information entered previously. If you continue to have transmission problems contact your service provider. For any site issues call Monopoly Customer Services on 0844 991 6472.

General

If you have a query relating to the online game, please call our Monopoly Customer Service number on 0844 991 6472. This helpline is open from 9am until 5.30pm (Monday - Friday) from 24th March - 4th May 2010.

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