Games Maker programme

McDonald's is the Presenting Partner of the London 2012 Games Maker programme.


On your marks, get set, GO!

The wait is over: London 2012 is finally here! But at McDonald’s we’ve been preparing for the Games for some time. As a Presenting Partner we’ve been actively involved in the build up by helping to recruit and train the volunteers who are making London 2012 brilliant: The Games Makers.

This is the first time an Olympic and Paralympic Games organising committee has turned to a commercial partner to support the volunteers’ training. So we’re committed to doing a fantastic job.

Although nothing will quite compare to the bustle and excitement of an action-packed Olympic and Paralympic Games, staff at McDonald’s know a fair bit about working in a fast-paced environment - providing quick, consistent customer service to 2.5 million people every day. Together we’re going to deliver an outstanding Olympic and Paralympic Games, and create a legacy of exceptional customer service and volunteering in Britain.

Preparation and training - the key to success

At McDonald’s we have been actively involved in getting the 70,000 volunteers ready for the Games.

Most of the 2,500 people set to interview potential Games Makers attended day-long training events throughout 2011 at our state-of-the-art training facilities in London.

On the 27th March 2012 we welcomed the first of the 11,000 Games Makers to McDonald’s for their Event Leadership training. The training is ongoing until early July – we’re aiming to equip our Games Maker Leaders with valuable leadership skills.

We’ve worked with the Olympics Organising Committee since 2011 to design and print 100,000 recyclable Games Maker training booklets.

The aim of all this preparation is to give the Games Makers the skills, knowledge and training they need to make London 2012 a great Games. We’re ready… are you?

It doesn't end with the Closing Ceremony

We don’t think any Games Maker journey should stop when the Olympic Games are over. We’re committed to giving a helping hand to all the Games Makers who are looking to join the workplace. They’ll be able to convert their volunteering experience into other opportunities through a nationally recognised qualification– the City & Guilds Level 2 Award in the Principles of Customer Service.

This will help them stand out in front of future employers and can be put towards an Apprenticeship in Hospitality. Those who successfully complete the qualification will be offered an interview for our Apprenticeship scheme as part of our skills legacy from London 2012.

Things you might not know about training at McDonald’s

Each year we invest millions of pounds in training our 87,500 employees. We offer a range of qualifications from Apprenticeships right up to Foundation Degrees.We train our people at McDonald’s University, and spend over £36 million on developing our people every year.

In 2008 we became one of the first employers in the UK to be given awarding body status. Since then, thousands of our employees have completed qualifications with us. Every week, the equivalent of 6 full classes gain qualifications in maths and English.

We’re now one of the largest providers of Apprenticeships in the UK: every day, another 20 of our employees achieve their Apprenticeship.

In 2010 our commitment and expertise in delivering effective work-based learning resulted in Ofsted awarding us a Grade 2.

This has put us in a perfect place to train the Games Makers and help them play their part in a brilliant Olympic and Paralympic Games.