Customer Care Assistant

Do you feel comfortable talking to new people? Do you feel energised when you help people? If the answer is yes to both of these questions you could be a great Customer Care Assistant in one of our restaurants. If you enjoy working as part of a team and exceeding customers' expectations you could help us deliver a great customer experience for the millions of people who visit our restaurants each day.

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Customer Care Assistant



Customer Care Assistant

Key responsibilities

Customer Care Assistants have the important job of ensuring that our customers visit to McDonald’s is an enjoyable one. You’ll be responsible for looking after our customers in the dining areas, making sure that they are dining in a clean and welcoming environment.

Good customer service skills are integral to the way we do things here at McDonald's. You'll be expected to provide our customers with a friendly and personal service. Anticipate the customer’s requirements and be sensitive to any individual needs. We will be looking for your own drive and natural abilities to engage with new and regular customers and make them feel welcome.

We have a variety of customers at McDonald;s and you’ll need to be comfortable interacting with people of all ages and needs.

Rewards and benefits

  • As a Customer Care Assistant, you can receive a whole host of great rewards and benefits which can include:
  • 28 days paid holiday per annum
  • Free private health care after three years service
  • Stakeholder Pension Scheme
  • Restaurant performance-related bonuses
  • Vouchers awarded at service milestones
  • You can exchange up to £110 per pay period for Childcare Vouchers, which is taken from gross salary, saving you tax and National Insurance
  • Employee Recognition Schemes
  • Annual pay reviews
  • Employee Discount Card with discounts and savings from over 1,600 retailers including HMV, M&S and Sainsbury's
  • Meal allowance
  • Life Assurance (after 1 year service)
  • Opportunities for promotion

How to apply

Our application process has two stages. First, fill in an online questionnaire, which should only take about half an hour. Then, if you're successful, you'll be invited to the restaurant for an interview and On-Job Evaluation (OJE), where you'll work with the team on the shop floor and have an interview with the Business Manager. Again, all this should take about half an hour.

To apply for a job as a Customer Care Assistant, you'll need to be of school-leaving age (have finished secondary school) and be legally allowed to work in the UK.

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How far can I go?

McDonald’s aims to provide a great experience for each of our customers, every single day. We are recruiting individuals who enjoy delivering great customer service for each of our guests to join our Customer Care teams. Customer Care Assistants work in our restaurants dining areas and help to make our customers visit an enjoyable one.If you enjoy working as part of a team and exceeding customers’ expectations please click on the vacancies below to find out more.